RETURN INFORMATION

• Easy 30-day returns: simply email us, and we can start the process
• Final sale items are not eligible for a return.
• Please return items in their original condition - unworn, unwashed, and with no dog hair.
• Shipping fees paid at the time of purchase are non-refundable. All postage costs are at the buyer's expense. 
  
• Please include your name and order number with the return. 
  
• We aim to process all returns within 2-4 business days of receiving your items. 
• Please email hello@bruceyspack.com before initiating a return if you believe the product is damaged or faulty.

STORE CREDIT

• We offer store credit when organising a return
• Store credit is issued via Gift Card and has no expiry.
• Gift Cards are non-refundable.
• If returning for a Gift Card after purchasing with AfterPay, the payment plan will remain in place & the full balance will be issued as a gift card. The payment plan will then be paying off the gift card, instead of the items. (Excluding any additional shipping expenses). 

REFUNDS

• We do not offer refunds if you have changed your mind. 
• Refund/replacement may be eligible if the item/s are not in working condition within a reasonable time period. This is a case-by-case situation. Please email us hello@bruceyspack.com with any concerns. 

Reach out to us via email us with any questions you might have about our products before purchasing. We are more than happy to help with sizing or just general chit-chat about your pup ;)