REFUNDS / EXCHANGES
If you find that your purchased item doesn’t fit, doesn’t suit, or you simply aren’t satisfied, we will provide you with a store credit so that you can find an alternative size or product.
We do not offer refunds sorry. If you have simply changed your mind about your order or purchased the incorrect size, we can offer you a store credit. Please get in touch via email noting your order number and reason for returning the item/s in the email and we will organise this for you - firstname.lastname@example.org
*Delivery and shipping costs are non-refundable.
If an item is to be returned, the return shipping cost will be at the customer’s expense and items must be unused and in their original packaging and condition.
ALL packaging and tags must still be attached to items to be eligible for an exchange.
A Brucey's Pack store credit will be emailed to you in the form of a gift card, which you can use to repurchase another item or save your Brucey's Pack store credit for later.
Please note: you are responsible for return shipping costs (unless the reason for return is due to a faulty/damaged product) and original shipping costs cannot be refunded. We recommend you send the parcel back with a trackable service as we are unable to guarantee that we will receive the parcel back and do not take any responsibility for lost items in transit.
The cost of shipping is at the buyer's expense. Whether this is the original shipment/return or paying for postage costs once you receive your store credit.
You will receive a store credit note for the amount you have paid for the item/s only. This does not include any shipping costs.
DAMAGES AND ISSUES
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.
SALES / SECONDS
*Please note all sale / seconds products are not eligible for a return or exchange.*